Frequent QA’s

All our hair sold at Hair Envy are 100% Raw hair.

Raw hair is 100% unprocessed hair that has not been chemically altered in any way. It is the purest, most natural form of hair available on the market. It is collected directly from its donor, wefted, washed and conditioned and sanitized and then sold to consumers.

With good maintenance, this hair can last a life time as we put no expiration date on great quality hair. Hair should be treated as your own therefore excessive manipulation such as chemical processing, heat will result in the natural chemistry of the hair changing and may damage the hair.

Contrary to popular beliefs all hair experience some amount of shedding, even great quality hair. There should be no excessive shedding experienced with our hair, however, you should expect to experience a few strands here and there. How you care for the hair will also determine the amount of shedding you experience. Ensure hair is clean, moisturized and is stored properly when not in use to avoid matting and tangling in any way.

Due the rawness of our hair, it can be bleached to the lightest color blonde and can also be colored. We however recommend against too much chemical processing as it may alter or change the hair properties. If you must, we recommend you take it to a professional or someone who knows what they are doing as we will not be held liable for damage hair caused by you.

All lace sold are very thin HD lace. This lace was chosen as it gives the most natural and seamless melt. Due to the lace being so thin you will need to take extra precaution when handing it.

A closure is typically lace only covering a section of the hairline depending on the size. This therefore doesn’t leave you with a lot of parting options as you are only allowed to wear a part where the lace covers. Here at Hair Envy all our custom made closure wigs are made with 6*6 closures which is 6 inches of lace going across the hairline and 6 inches of parting space going back. We opted for this closure option as it affords a bit more versatility for our closure lovers. Lace closures are low maintenance and most times requires very little assistance to install and maintain.

Lace frontals on the other hand are typically lace covering the entire hairline going from ear to ear. Here at Hair Envy all our frontal wigs are made with 13*6 frontals which is 13 inches of lace going across the hairline and 13 inches of parting space going back. Lace frontal affords you a great deal of option and versatility as you are able to part anywhere along the hairline as the entire area is covered. They are however a bit more high maintenance and requires a bit more skill to install and maintain, the average person will need a stylist to install these wigs.

When you are not wearing your luxury extensions we highly recommend you cleanse, moisturize and place your hair back in the luxury package it was received in. The silk fabric will protect your hair you are ready to wear them again. Please note that throwing your extensions around may affect the longevity, please protect your investment.

All Raw hair on the website, whether wigs, bundles or laces are the very same hair. They come from the same vendor. Our hair quality is standard straight across the board.

We here at hair envy does not believe in waiting forever to receive your order, therefore everything on the website is ready to ship. With that being said, processing time on all orders is just 1-2 days, just enough time to get them packaged, labeled and out the door. Shipping time however varies depending on your location. Same day delivery is offered to customers in Kingston and Portmore. All orders using knutsford is typically next day and 2 days for zipmail. International shipping is made via DHL Express and typically takes about 2-3 days to be delivered to most countries and should not exceed 5 days.

The simple answer is YES. We want everyone to be apart of the HairEnvyTribe and experience the luxury experience with Hair Envy, as such we ship WORLDWIDE.

Due to our fast processing time, order modification in most cases might be impossible as the time we receive your message your order might have already been out the door. Therefore we urge you to check and double check your order and shipping information before you place the order.

If in an instance where you are able to get to us in time before we send out your order then we will be able to facilitate a change

If the error was made you have 1 day after your order is marked delivered to reach out to us by email at support@hairenvyja.com to notify us of said error. We will exchange the order and send out the correct one as soon as that one is received. Please note that the returned order should be in its original state, not worn, altered or tampered with in any way. If we have reasons to believe that the order returned is not in its original state or you did not reach out in the specified timeframe an exchanged will not be facilitated.

Due to the nature of the products being sold and the sanitization concerns there will absolutely be no return and refund on any order. Please ensure you are sure before placing your order. If you have concerns or need more information to make an informed purchase you can always reach out to us via email at support@hairenvyja.com for further assistance.

Please ensure you keep the route protection on at checkout for all international orders. If you selected Route Protection at checkout your package is also insured from loss, damage or theft. You must file a claim through Route either via their app or their website. Once approved they will refund you your subtotal to place a new order.

Route is a shipping insurance company that covers packages that are lost, stolen or damaged in transit. Route ensures that customers get what they paid for and allows for easy reordering with one simple click. Please visit their website to get full policies on coverage.