Frequent QA’s

All our hair sold at Hair Envy are 100% Raw hair.

Raw hair is 100% unprocessed hair that has not been chemically altered in any way. It is the purest, most natural form of hair available on the market. It is collected directly from its donor, wefted, washed and conditioned and sanitized and then sold to consumers.

With good maintenance, this hair can last a life time as we put no expiration date on great quality hair. Hair should be treated as your own therefore excessive manipulation such as chemical processing and heat will result in the natural chemistry of the hair changing and may damage the hair.

Contrary to popular beliefs all hair experience some amount of shedding, even great quality hair. There should be no excessive shedding experienced with our hair, however, you should expect to experience a few strands here and there. How you care for the hair will also determine the amount of shedding you experience. Ensure hair is clean, moisturized and is stored properly when not in use to avoid matting and tangling in any way.

Due the rawness of our hair, it can be bleached to the lightest color blonde and can also be colored. We however recommend against too much chemical processing as it may alter or change the hair properties. If you must, we recommend you take it to a professional or someone who is knowledgeable about the bleaching process as we will not be held liable for damage hair caused by you.

All lace sold are very thin HD lace. This lace was chosen as it gives the most natural and seamless melt. Due to the lace being so thin you will need to take extra precaution when handing it.

A closure is typically lace only covering a section of the hairline depending on the size. This therefore doesn’t leave you with a lot of parting options as you are only allowed to wear a part where the lace covers. Here at Hair Envy all our custom made closure wigs are made with 6*6 closures which is 6 inches of lace going across the hairline and 6 inches of parting space going back. We opted for this closure option as it affords a bit more versatility for our closure lovers. Lace closures are low maintenance and most times requires very little assistance to install and maintain.

Lace frontals on the other hand are typically lace covering the entire hairline going from ear to ear. Here at Hair Envy all our frontal wigs are made with 13*6 frontals which is 13 inches of lace going across the hairline and 13 inches of parting space going back. Lace frontal affords you a great deal of option and versatility as you are able to part anywhere along the hairline as the entire area is covered. They are however a bit more high maintenance and requires a bit more skill to install and maintain, the average person will need a stylist to install these wigs.

When you are not wearing your luxury extensions we highly recommend you cleanse, moisturize and place your hair back in the luxury package it was received in. The silk fabric will protect your hair until you are ready to wear them again. Please note that throwing your extensions around may affect the longevity and we here at Hair Envy will not be liable for any damage caused by negligence. Please protect your investment.

All Raw hair on the website, whether wigs, bundles or laces are the very same hair. They come from the same vendor. Our hair quality is standard straight across the board.

We here at hair envy does not believe in waiting forever to receive your order, therefore everything on the website is in stock and ready to be shipped. With that being said, processing time on all orders is just 1-2 days, just enough time to get them packaged, labeled and out the door. Shipping time however varies depending on your location. Same day delivery is offered to customers in Kingston and Portmore if order is received by 9am, after 9am delivery is next day.. All orders using knutsford and zipmail are typically sent out next day and can be collected in 1 and 3 days respectively. International shipping is made via DHL Express and typically takes about 2-3 days to be delivered to most countries and should not exceed 5 days.

The simple answer is YES. We want everyone to be apart of the HairEnvyTribe and experience the luxury experience with Hair Envy, as such we ship WORLDWIDE.

Due to our fast processing time, order modification in most cases might be impossible as the time we receive your message your order might have already been out the door. Therefore we urge you to check and double check your order and shipping information before you place the order.

If in an instance where you are able to get to us in time before we send out your order then we will be able to facilitate a change

If an error was made you have 24 hours after your order is marked delivered to reach out to us by email at support@hairenvyja.com to notify us of said error. We will exchange the order and send out the correct one as soon as that one is received. Please note that the returned order should be in its original state, not worn, altered or tampered with in any way. If we have reasons to believe that the order returned is not in its original state or you did not reach out in the specified timeframe an exchanged will not be facilitated.

If you receive your hair and decide for any reason you want to return it you have 72 hours to do so. Once 72 hours have passed after receiving your order we will not be able to give you a refund. Hair must also be in the ORIGINAL condition that it was sent in. Your refund will be denied if the hair is not in its original state. WE DO NOT GIVE REFUND ON HAIR THAT HAS ALREADY BEEN INSTALLED. Hair care tips are given to all customers. It’s the customers responsibility to follow the hair care tips and take care of their hair. There’s absolutely no refund or exchange on Wigs.

Please ensure you keep the route protection on at checkout for all international orders. If you selected Route Protection at checkout your package is also insured from loss, damage or theft. You must file a claim through Route either via their app or their website. Once approved they will refund you your subtotal to place a new order.

Route is a shipping insurance company that covers packages that are lost, stolen or damaged in transit. Route ensures that customers get what they paid for and allows for easy reordering with one simple click. Please visit their website to get full policies on coverage.